jAVERDE Coffee Co Does Social Media, the Right Way
Yesterday I had the opportunity to sit down with @lrknight, founder of Entrepreneurs of Knoxville, and the guys from jAVERDE Coffee Co. We were there to brainstorm some ideas on how to expand our respective companies. Javerde is a eco-green business and have a great coffee product that is just waiting to explode out of it’s one shop in Knoxville. I felt honoured that they would include me in their quest for expansion. I knew that I followed them on Twitter (@jAVERDE_Coffee) so I went to check out how they were handling their Twitter presence. It was there that I saw the most beautiful...
read moreMake Someone Smile Today
I was a restaurant manager for a long time. One of the biggest lessons I learned there was the art of the smile. At any restaurant company I worked for it was pounded into our heads that the guest experience is all about eliciting an emotional response. You will invariably have one of two basic responses, one good and one bad. How then, do we insure that we give more of the better experiences than the bad? The answer was simple: start and end with a smile. Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of...
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